Refund policy

GADA Returns & Refunds

Most GADA products are made to order specifically for you. Because of this, we generally cannot accept returns or exchanges for a change of mind, an incorrectly selected size, or an incorrectly selected color.

Damaged, defective or incorrect items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number and clear photographs showing the issue. Once the issue is verified, we will arrange a replacement or refund as appropriate, at no cost to you.

Lost packages

If your package appears to have been lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate the shipment.

Size and color

Because our apparel is produced on demand, we cannot generally provide returns or exchanges when the wrong size or color was ordered. Please review the product's sizing information carefully before purchasing.

How to contact us

Please contact support@felixgada.com before attempting to return an item. We will provide instructions appropriate to your order. Do not send products to an address without receiving return instructions from us first.

Refunds

When a refund is approved, it will be issued to your original payment method within 5–7 business days of approval. After we issue it, your bank or payment provider may take additional time to post the refund to your account.

Consumer rights

Nothing in this policy limits any rights you may have under applicable consumer-protection law.